KKR invested in Calabrio, a leading provider of customer engagement and analytics software. Financial terms were not disclosed. With this investment, Calabrio will continue its focus on providing world-class products and services to customers who increasingly want to avoid on-premises environments in favor of low-resource-intensive cloud deployments. With the global cloud-based contact center market expected to grow at a rate of 25 percent from 2017 to 2022, Calabrio’s multi-tenanted solution is poised to serve this fast-expanding customer base. “Calabrio is taking the world’s contact centers to the cloud,” said John Park, Calabrio’s Chairman of the Board and Member at KKR. “The company’s first-to-market WFO cloud offering eases the transition for enterprises and has driven significant global growth. This additional investment by KKR will further Calabrio’s momentum and leadership in the thriving customer engagement and analytics arenas.”