Cisco, a leading software solutions firm completed the acquisition of CloudCherry, a Customer Experience Management (CEM) company. Financial terms were not disclosed. CloudCherry provides predictive analytics, rich customer journey mapping, and sophisticated survey capabilities. Together, Cisco and CloudCherry will help companies transform their contact centers from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes. "We're thrilled to add CloudCherry's market-leading customer experience management technology to our collaboration portfolio, This is the next step in realizing our vision for cognitive collaboration in the contact center, enabling the delivery of the best, most personalized customer experiences, ultimately improving customer loyalty and lifetime value." Vasili Triant, Cisco Vice President and General Manager.