Advantage Communications to acquire a majority stake in First Kontact.

Advantage Communications, a global BPO contact center, agreed to acquire a majority stake in First Kontact, a Mexican contact center. Financial terms were not disclosed. “ACI and First Kontact have both been in pursuit of a common mission, centered on empowering our teams and delivering world-class service to clients. This acquisition is a key part of our growth strategy to employ more people in the markets we service, and reinvent the Contact Center with high-standards of operational excellence, innovative technologies such as artificial intelligence, and omnichannel communications,” Gregory Hough, Advantage Communications President, and CEO.