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Announced

Advantage Communications to acquire a majority stake in First Kontact.

Financials

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Transaction Value-
Consideration TypeCash
Capital Owned-
Capital Bid For-
EV/Sales-
EV/EBITDA-
Share Price Premium-
One Off Charge-

Tags

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Mexico

call center

Single Bidder

Telecommunications Services: Other

Private

Friendly

Pending

telecommunications

Acquisition

Majority

Synopsis

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Advantage Communications, a global BPO contact center, agreed to acquire a majority stake in First Kontact, a Mexican contact center. Financial terms were not disclosed. “ACI and First Kontact have both been in pursuit of a common mission, centered on empowering our teams and delivering world-class service to clients. This acquisition is a key part of our growth strategy to employ more people in the markets we service, and reinvent the Contact Center with high-standards of operational excellence, innovative technologies such as artificial intelligence, and omnichannel communications,” Gregory Hough, Advantage Communications President, and CEO.

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