Five9 to acquire Virtual Observer.

Five9, a provider of the intelligent cloud contact center, is set to acquire Virtual Observer, a provider of cloud-based workforce optimization solutions. Financial terms were not disclosed. “Technology is at its best when it empowers human connection. The addition of Virtual Observer to the Five9 portfolio strengthens our ability to inspire agents and maximize the quality of customer interactions while reducing costs and maintaining regulatory compliance,” Rowan Trollope, Five9 CEO.