Uniphore, a developer of an artificial intelligence-powered conversational automation platform, completed the acquisition of Emotion Research Lab, an operator of a cloud-based online emotion analytics platform. Financial terms were not disclosed. “Today we welcome the Emotion Research Lab family to Uniphore and celebrate the addition of not only cutting-edge technology to our portfolio, but a very talented team of professionals who will add high voltage charges to the Uniphore innovation engine. This current pandemic has reshaped traditional customer service and has universally increased the use of video across a range of applications. I am very excited to have Maria, Alicia and the rest of the Emotion Research Lab team join us as we work together and bring our customers the next generation of innovations in AI and automation," Umesh Sachdev, Uniphore CEO and Co-Founder.