Davies, a provider of insurance operations management and consulting services, agreed to acquire SKWeston & Company, a provider of contact center consultancy and professional services. Financial terms were not disclosed. “I’m delighted to welcome Steve and the wider team to Davies. The insurance market is undergoing significant transformation, with businesses seeking to harness the power of automation and digital capabilities to create competitive edge, to streamline their delivery and service, and to manage operating costs. It’s important now more than ever that insurance businesses can differentiate their offering and retain customers through their service delivery and contact centre interactions with their policyholders and other stakeholders," Dan Saulter, Davies CEO.