Uniphore completed the acquisition of Jacada from IGP.

Uniphore, a provider of conversational service automation, completed the acquisition of Jacada, a customer experience pioneer, from IGP, a private equity firm. Financial terms were not disclosed. “We are stoked about joining forces with a team who is both experienced and passionate about contact centers, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers,” Yochai Rozenblat, Jacada CEO.