KKR, a global investment firm, completed the investment in Alchemer, a company that helps businesses collect, analyze, and use customer and employee feedback to improve engagement, retention, and user experiences, and keep the best customers. Financial terms were not disclosed. "We are very excited to have KKR as an investor in Alchemer. We believe this transaction will benefit our customers and employees by accelerating our investment in Experience Management. KKR shares our vision for the CX industry’s role in translating customer feedback into action, and having access to KKR’s expertise, capital and resources will put Alchemer in an even better position to deliver on this critical mission," David Roberts, Alchemer CEO.