Glia, a provider of digital customer services, completed the acquisition of Finn AI, an AI-powered chatbot platform for banks and credit unions. Financial terms were not disclosed. “This marks a new chapter for Virtual Assistants: Verticalization with Scale. Generic ‘one-size-fits-all’ bot providers have largely failed to meet the full potential of conversational AI, leading to the emergence of vendors focusing on specific industry verticals. Until now, none of the financial services bot vendors have been able to achieve widespread adoption on their own,” Dan Michaeli, Glia Co-Founder and CEO.