Hellman & Friedman and Permira-led consortium completed the acquisition of Zendesk, a customer experience software company, for $10.2bn, with participation from Abu Dhabi Investment Authority and GIC. “Over the past 15 years, Zendesk has revolutionized how companies serve their customers and has become a leading platform within the customer experience ecosystem. We deeply believe in the company’s growth opportunity as it continues to help businesses across the world delight their customers,” Tarim Wasim, Hellman & Friedman Partner.