Goldman Sachs AM and Thoma Bravo led a $90m Series D funding round in Aisera.

Investment firms, Goldman Sachs AM and Thoma Bravo, led a $90m Series D funding round in Aisera, an AI-driven service experience platform for automated employee experiences and customer experiences, with participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab, Zoom Ventures, Khosla Ventures, First Round Capital, Maynard Webb, Ram Shriram and Silicon Valley Bank. The additional funding will further strengthen Aisera's position as the leading Artificial Intelligence Service Experience platform while accelerating its market expansion across industry verticals as well as its global growth and go-to-market strategy. "With a laser focus on delivering exceptional employee and customer experiences through its cloud-native AI Service Experience products and solutions, Aisera is a trusted partner to global enterprises looking to streamline support workflows. We are excited to leverage our software and operational expertise to support the talented Aisera team as they accelerate growth and innovation and expand their market leadership," Christine Kang, Thoma Bravo Principal.