Capacity, the AI-powered support automation platform, agreed to acquire Textel, a cloud-based texting platform. Financial terms were not disclosed. "Providing the ideal customer experience is top of mind for businesses, but can create redundant tasks that prevent employees from focusing on more complex projects requiring a higher level of attention. Capacity eliminates repetitive tasks by streamlining support via web, mobile, email and internal chat. Still, we needed to incorporate a missing element to the equation: SMS. Adding Textel's deep expertise in SMS messaging will allow us to enrich our current offering and give teams even more time back in their days to complete their best work," David Karandish, Capacity Co-Founder and CEO.