SupportLogic to acquire Emtropy Labs.

SupportLogic, a software company in San Jose, California, agreed to acquire Emtropy Labs, a provider of technology that automates quality assurance for enterprise support centers. Financial terms were not disclosed. "How your support agents communicate with your customers impacts your brand experience. B2B companies have relied on tedious manual case audits to safeguard company brand image and customer experience. With the addition of Emtropy Labs, we are enabling organizations to auto QA their support and deliver a world-class support experience without additional investment in people, processes, or technology," Krishna Raj Raja, SupportLogic Founder and CEO.