Announced
Financials
Tags
Digital Services
it services
quality assurance
Acquisition
Single Bidder
Majority
Pending
Friendly
Domestic
United States
automation tools
Private
Synopsis
SupportLogic, a software company in San Jose, California, agreed to acquire Emtropy Labs, a provider of technology that automates quality assurance for enterprise support centers. Financial terms were not disclosed. "How your support agents communicate with your customers impacts your brand experience. B2B companies have relied on tedious manual case audits to safeguard company brand image and customer experience. With the addition of Emtropy Labs, we are enabling organizations to auto QA their support and deliver a world-class support experience without additional investment in people, processes, or technology," Krishna Raj Raja, SupportLogic Founder and CEO.
© COPYRIGHT 2024 MERGERLINKS LIMITED.
ALL RIGHTS RESERVED.
15 BONHILL STREET, LONDON, EC2A 4DN, UNITED KINGDOM.