EQT Ventures, a multi-stage VC fund, led a €20m Series A funding round in Parloa, a conversational AI platform for automating omni-channel customer service, with participation from Newion and Senovo. “Our platform is already demonstrating the tremendous value AI tools bring to customer service — in very simple, groundbreaking ways. This represents a huge opportunity for companies, their employees, and their customers — and shows the immediate applicability and value of AI. Customer contact is a multi-billion dollar global market – and one of the first to be disrupted by AI,” said Kosub. “We have found an experienced international investor in EQT Ventures, who are actively supporting our further development and global expansion,” Malte Kosub, Parloa CEO.