Zendesk, a provider of software-as-a-service products, agreed to acquire Klaus, an AI-powered quality management platform. Financial terms were not disclosed. "Zendesk and Klaus share a vision of AI-led, personalized CX with businesses fully anticipating and acting on their customers' needs. QA software plays a critical role in this, ensuring consistency, assessing both human and digital agent performance and providing actionable insights for strategic planning. As part of Zendesk, we will continue to build and deliver these crucial capabilities, but now at an even greater scale," Martin Kõiva, Klaus Founder and CEO.