Transcom completed the acquisition of VCosmos.

Transcom, a AI powered CX challenger, completed the acquisition of VCosmos, a high-end CX solution provider. Financial terms were not disclosed. “We’ve been excited by India for some time, as the country provides an unbeatable combination of a scalable and affordable talent pool. We’re extremely impressed by VCosmos. They may have the most experienced and capable customer experience team you can find in India, with a track record of running international client programs with tens of thousands of employees. In 2021, they founded VCosmos where they can continue building great customer experience programs at scale. With VCosmos, Transcom will provide a combination of exceptional quality and scalability, powered by generative AI, in one of the world’s most favored offshore destinations," Jonas Dahlberg, Transcom President & CEO.