Cercano, an investment management firm, led a $12m Series A round in NLX, a no-code conversational AI platform, with participation from Thayer Ventures, HL Ventures, IAG Capital Partners, JetBlue Ventures and Tech Square Ventures. "AI is transforming the customer service journey for brands and it is essential that every touchpoint in that journey feels personalized to the consumer and exceeds their expectations – while also grounded in practicality. This milestone speaks to NLX's success in helping some of the most well-known global brands deliver world-class customer experiences at scale. We are excited to continue our growth and development with this latest round of capital which will fuel NLX's market expansion, strategic hires, and even more market-defining capabilities, like our patented multimodal technology," Andrei Papancea, NLX CEO and CPO.