AXA Venture Partners led a $40m funding round in Gladly.

AXA Venture Partners, a global venture capital firm, led a $40m funding round in Gladly, a provider of customer service innovation. "In today's challenging retail environment, where customer loyalty is hard-won and easily lost, our AI-powered, unified Customer Service Platform is a game-changer. It not only enhances customer experience but turns support into a strategic asset that drives growth and loyalty," Joseph Ansanelli, Gladly CEO.