General Catalyst led a $50m Series C round in Crescendo.

General Catalyst, a global investment and transformation company, led a $50m Series C round in Crescendo, an augmented-AI customer experience platform, with participation from Celesta Capital and Alorica. “Crescendo represents a whole new paradigm in customer experience platforms with its ability to deliver significantly better service through AI while ensuring quality control and learning from every transaction with human experts. We believe in the unique Venture Buyout Model (VBO) pioneered by General Catalyst, which Crescendo embodies, enabling them to accelerate their model significantly faster and bring more applied AI to enterprises sooner,” Hemant Taneja, General Catalyst CEO and Managing Director.