Bain Capital led a $65m Series B funding round in Decagon.

Bain Capital, a private investment firm that specializes in private equity, venture capital, credit, public equity, impact investing, life sciences and real estate, led a $65m Series B funding round in Decagon, am AI customer support agents company, with participation from Elad Gil, Accel, BOND Capital and ACME Capital. “Decagon’s powerful AI agents draw on proprietary data to answer routine questions accurately, and as they evolve, they will become each customer’s personal concierge. Ashwin and Jesse have that rare blend of expansive vision combined with maniacal execution that we look for in founders,” Aaref Hilaly, Bain Capital Partner.