Costanoa Ventures, Decibel Partners and Paladin Capital Group led a $25m Series A round in Fixfy.

Venture capital firms Costanoa Ventures, Decibel Partners and Paladin Capital Group led a $25m Series A round in Fixfy, an innovative AI-powered IT help desk solution provider, with participation from Scale Venture Partners. “We want people to feel cared for, not handled or ‘resolved’ when reaching out to IT for support. We understand IT teams are overwhelmed and inundated with tickets. Delays in support slow down staff and are frustrating. Our solution centers around humans – both IT teams and employees – to improve the overall experience for both,” Matt Peters, Fixify, CEO and co-founder.