Zendesk to acquire Local Measure.

Zendesk, a provider of AI-powered services, agreed to acquire Local Measure, a provider of CCaaS and advanced voice solutions. Financial terms were not disclosed. “Voice is one of the most personal and powerful ways businesses connect with their customers and employees, and managing it at scale requires a solution that is both intelligent and adaptable. By acquiring Local Measure, we are fast-tracking our ability to deliver a fully integrated, AI-powered voice solution that combines the strength of Zendesk’s platform with the flexibility, security, and scalability of Amazon Connect. This move positions Zendesk to lead in the next generation of AI-powered service,” Tom Eggemeier, Zendesk CEO.