Accel and Andreessen Horowitz led a $131m Series C round in Decagon.

Accel and Andreessen Horowitz, venture capital firms, led a $131m Series C round in Decagon, an AI customer support agents company, with participation from A*, Bain Capital Ventures, BOND, Avra, Forerunner and Ribbit Capital. "We have always believed that success comes from matching execution with the right market. Brands see the massive opportunity AI agents bring to customer experience, and they want a partner who can help them capture that opportunity. This funding reflects the very real, growing demand for what Decagon delivers," Jesse Zhang, Decagon Co-founder and CEO.