Accel and Andreessen Horowitz led a $131m Series C round in Decagon.

Investment firms Accel and Andreessen Horowitz led a $131m Series C round in Decagon, a provider of conversational AI agents for customer experience, with participation from A*, Bain Capital Ventures, and BOND, and new investors Avra, Forerunner, and Ribbit Capital. “We’ve always believed that success comes from matching execution with the right market.Brands see the massive opportunity AI agents bring to customer experience, and they want a partner who can help them capture that opportunity. This funding reflects the very real, growing demand for what Decagon delivers,” Jesse Zhang, Decagon Co-founder and CEO.