NiCE to acquire Cognigy for $955m.

NiCE, an AI-powered customer experience company, agreed to acquire Cognigy, a company focused on conversational and agentic AI, for $955m. “This is a landmark moment for NiCE, a strategic move that fast-tracks our AI innovation agenda and sets a new standard for customer experience in the AI era. By bringing a market leader in enterprise-grade conversational and agentic AI into the fold, we are accelerating global AI adoption, expanding into new global markets, and creating game-changing value for our customers, partners, and shareholders. Together, we are significantly advancing the future of AI-first customer experience,” Scott Russell, NiCE CEO.