Capacity to acquire KLaunch.

Capacity, an AI-powered support automation platform, agreed to acquire KLaunch, a conversational AI company. Financial terms were not disclosed. "Customer expectations keep rising, and KLaunch represents another strategic piece in our compound startup approach: building an omnichannel platform that addresses the full spectrum of customer engagement challenges. KLaunch's specialized expertise in government, healthcare and nonprofit sectors deepens our ability to deliver best-in-breed technology that addresses the unique needs of these industries across the entire customer experience journey," David Karandish, Capacity CEO.