UJET completed the acquisition of Spiral.

UJET, an AI-powered contact center platform, completed the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence. Financial terms were not disclosed. The acquisition extends UJET’s AI capabilities within its core contact center as a service (CCaaS) platform, while also providing customers with Spiral by UJET, a standalone, actively sold AI offering that analyzes customer conversations and provides predictive analytics across all customer channels.