Twilio acquired Ytica.

Synopsis

Twilio acquired Ytica, a contact center company. Financial terms were not disclosed. Twilio, a cloud communications player, plans to make Ytica's technology a part of Twilio Flex, the company's fully programmable application platform for the contact center, which launched in March. Twilio said Ytica's platform will still be offered as a standalone product to other contact center SaaS vendors.

Principals