Announced
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Synopsis
Verint Systems, a Melville, New York-based analytics company, acquired ForeSee, a leading cloud voice of the customer (VoC) vendor. Financial terms were not disclosed. The acquisition will add ForeSee’s causal modeling, predictive analytics and benchmarking to Verint’s existing omnichannel VoC portfolio. The combination will create a new standard for customer experience, marketing and operational executives who want a unified view of the voice of their customers across digital, voice, surveys, email, chat and social media. Both Verint and ForeSee customers will benefit from an innovative vision, backed by the resources and commitment to building the next generation of VoC solutions for organizations looking to elevate their customer experience.
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