Announced
Completed
Financials
Tags
Majority
Acquisition
Private
Software
Friendly
United States
application software
Single Bidder
speech technology software
Completed
Synopsis
Medallia, an experience management company, completed the acquisition of Voci Technologies, a provider of speech to text solutions for c. $59m. “Voci transcribes 100% of live and recorded calls into text that can be analyzed quickly to determine customer satisfaction, adding a powerful set of signals to the Medallia Experience Cloud. At the same time, Voci enables call analysis moments after each interaction has completed, optimizing every aspect of call center operations securely. Especially important as virtual and remote contact center operations take shape,” Leslie Stretch, Medallia President and CEO.
© COPYRIGHT 2024 MERGERLINKS LIMITED.
ALL RIGHTS RESERVED.
15 BONHILL STREET, LONDON, EC2A 4DN, UNITED KINGDOM.