Medallia completed the acquisition of Voci Technologies for c. $59m.

Medallia, an experience management company, completed the acquisition of Voci Technologies, a provider of speech to text solutions for c. $59m. “Voci transcribes 100% of live and recorded calls into text that can be analyzed quickly to determine customer satisfaction, adding a powerful set of signals to the Medallia Experience Cloud. At the same time, Voci enables call analysis moments after each interaction has completed, optimizing every aspect of call center operations securely. Especially important as virtual and remote contact center operations take shape,” Leslie Stretch, Medallia President and CEO.