Salesforce Ventures led a $580m funding round in Genesys, a provider of customer experience orchestration, with participation from ServiceNow Ventures, Zoom Video Communications, BlackRock and D1 Capital Partners. "Two years ago, we saw the challenge businesses faced in meeting the expectations of consumers and employees around digital experiences. We realized we had an opportunity to transform not only our company but the overall industry. We believe this fundraise, including raising from leading strategic investors, validates the achievements we have made to date and will accelerate our continuing efforts to expand and realize the vast Experience as a Service market opportunity ahead," Tony Bates, Genesys CEO and Chairman.