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GENESYS

HQ - Daly City

Summary

Genesys provides omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises.

Deals Overview

Total Deals10

Valued Deals4

Total Value£ 2.31 B

Avg. Deal Size£ 578 M

Market Context

Senior Management

Tony Bates
CEO
Brian Swartz
CFO
Olivier Jouve
Executive Vice President and General Manager

Sort

27 Feb 2017|United Kingdom|Software

Target: SILVER LINING SOLUTIONS

Bidder: GENESYS

3 Service Providers

3 Vendor

7 Dealmakers

21 Vendor

n/a

Value

21 Jul 2016|United States|Customer Relationship Management

Target: GENESYS

Bidder: HELLMAN & FRIEDMAN LLC

4 Service Providers

2 Target | 1 Bidder | 1 Vendor

5 Dealmakers

2 Target | 2 Bidder | 1 Vendor

£ 685 M

Value

03 Mar 2020|Canada|Software

Target: NGUVU

Bidder: GENESYS

3 Service Providers

1 Target | 2 Bidder

4 Dealmakers

1 Target | 3 Bidder

n/a

Value

05 May 2021|United States|Software

Target: BOLD360

Bidder: GENESYS

3 Service Providers

2 Bidder | 1 Vendor

4 Dealmakers

3 Bidder | 1 Vendor

n/a

Value

06 Dec 2021|United States|Customer Relationship Management

Target: GENESYS

Bidder: ZOOM VIDEO COMMUNICATIONS INC

7 Service Providers

3 Target | 4 Bidder

5 Dealmakers

1 Target | 4 Bidder

£ 437 M

Value

17 Mar 2022|United States|Digital Services

Target: CRESTA

Bidder: TIGER GLOBAL MANAGEMENT LLC

6 Service Providers

2 Target | 4 Bidder

6 Dealmakers

2 Target | 4 Bidder

£ 61 M

Value

01 Dec 2021|United States|Software

Target: POINTILLIST

Bidder: GENESYS

4 Service Providers

1 Target | 3 Bidder

7 Dealmakers

1 Target | 6 Bidder

n/a

Value

01 Dec 2021|United States|Software

Target: EXCEED AI

Bidder: GENESYS

4 Service Providers

1 Target | 3 Bidder

18 Dealmakers

1 Target | 17 Bidder

n/a

Value

22 Jan 2024|Singapore|Digital Services

Target: RADARR TECHNOLOGIES

Bidder: GENESYS

4 Service Providers

1 Target | 3 Bidder

5 Dealmakers

1 Target | 4 Bidder

n/a

Value

31 Jul 2025|United States|Customer Relationship Management

Target: GENESYS

Bidder: SALESFORCE INC

6 Service Providers

4 Target | 2 Bidder

15 Dealmakers

13 Target | 2 Bidder

£ 1.13 B

Value

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