Genesys to acquire Radarr Technologies.

Genesys, an AI-powered experience orchestration company, agreed to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. Financial terms were not disclosed. “As consumers increasingly turn to social media platforms to connect with brands for support, these channels become a crucial and largely untapped opportunity for organizations to engage with customers and glean valuable business insights. Once the capabilities of Radarr Technologies are integrated into Genesys Cloud, Genesys can accelerate its transformation of the CX industry by helping organizations further connect every touchpoint into the end-to-end customer experience,” Tony Bates, Genesys CEO and Chairman.