Battery Ventures, a venture capital firm, led a $20m funding round in Level AI, an early-stage startup, with participation from ENIAC and Village Global. “When we launched our platform in late 2020, amid COVID-19, we knew there would be demand for smarter, more nimble technology that would leverage conversational artificial intelligence to help enterprises more quickly and efficiently solve customer issues in the cloud and improve the overall customer experience. But we could not have predicted how fundamental this technology would become for enterprises and the response we would get from customers who are hungry for innovation in this space after being sold to by legacy companies who have not innovated for decades," Ashish Nagar, Level AI Chief Executive Officer.