Tiger Global, an investment firm focused on public and private companies in the global Internet, software, consumer, and financial technology industries, led a $80m Series C round in Cresta, a company which leverages artificial intelligence to help sales and service agents improve the quality of their customer service, with participation fromn Genesys, Five9, J.P. Morgan, CarMax, Zoom, Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche. "We are honored to welcome lead investor Tiger Global and industry leaders Genesys, Five9, J.P. Morgan, Zoom and CarMax. The contact center is the front door of your business. One conversation can make or break your brand," continued Enam. "Those conversations are the critical untapped resource across all contact centers. Cresta unlocks that resource, turning insights into actions enabling agents and managers to improve customer experience across their entire organization in real-time," Zayd Enam, Cresta CEO and Co-Founder.