CSS Corp to acquire OnDemand business unit of Directly.

CSS Corp, a global customer experience and technology services provider, agreed to acquire OnDemand business unit, a next-gen GigCX services platform, of Directly, a provider of customer support automation. Financial terms were not disclosed. "This acquisition significantly strengthens our service offerings as we solidify our strategy. Modern customers have high expectations and expect precise resolutions to their problems along with proactive service, personalized interactions, and connected experiences across digital channels. The Directly OnDemand platform leverages a unique and proven approach to achieving customer outcomes and offering world-class experience through gig experts spread across the globe. With our deep, technology-led operations and expertise, infused with OnDemand's global gig expert capabilities, we are well-positioned to leverage the knowledge economy and offer unique and scalable operations to our clients. We look forward with excitement to welcoming the OnDemand team into the CSS Corp family," Sunil Mittal, CSS Corp CEO.