Announced
Completed
Financials
Tags
Completed
United States
Minority
Private
Cross Border
Private Equity
Single Bidder
Friendly
workforce platform
Acquisition
Digital Services
Venture Capital
Synopsis
SoftBank Vision Fund 2, a venture capital fund, led a $125m Series C round in Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, with participation from Zoom. "Observe.AI has a transformative vision to deliver actionable and trustworthy AI that empowers digital-first businesses to create exceptional customer experiences," Priya Saiprasad, SoftBank Partner.
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