SoftBank Vision Fund 2 led a $125m Series C round in Observe.AI.

SoftBank Vision Fund 2, a venture capital fund, led a $125m Series C round in Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, with participation from Zoom. "Observe.AI has a transformative vision to deliver actionable and trustworthy AI that empowers digital-first businesses to create exceptional customer experiences," Priya Saiprasad, SoftBank Partner.