Marlin-backed Puzzel, a developer of cloud-based contact center software, completed the acquisition of S2, a developer of a sales and customer service system designed to enhance outbound campaign management and sales functionality. Financial terms were not disclosed. “With 60% of customers saying that when they talk to customer service and sales, they feel like they talk to different companies, we realised that there is a gap between customer service and sales organisations that creates disconnection in the way many B2C brands serve their customers. We’re delighted to have S2 join Puzzel, so the powerful solution can give our customer base the outbound call capabilities they need to execute on their customer service strategy and to improve the customer experience across all touch points," Frederic Laziou, Puzzel CEO.