SharpenCX, an all-in-one unified contact center platform, completed the acquisition of Webtext, an omnichannel messaging solution. Financial terms were not disclosed. "Our focus has always been on creating meaningful connections between agents and customers. By combining Webtext's flexible, messaging-first capabilities with Sharpen's simple agent interface and analytics, we are providing a complete omnichannel experience – which is critical in today's automated, digital-first world," Adam Settle, Sharpen Chief Product Officer.