Clearhaven Partners-backed Engageware, a cloud-based customer engagement software, completed the acquisition of Aivo, a company that develops artificial intelligence solutions with the aim of transforming the way companies and customers interact. Financial terms were not disclosed. "We are thrilled to welcome Aivo to the Engageware family. It is essential that organizations leverage technology to improve customer experiences, drive operational efficiency, automate customer service, and reduce workload for call center employees. In a world where consumers have become accustomed to fast-paced, on-demand services, they expect immediate access to pertinent information and instant responses to their inquiries. By integrating Aivo’s products into Engageware’s customer engagement platform, we help organizations deliver accurate and instantaneous information to their customers, no matter the channel," Nina Vellayan, Engageware CEO.