Eurazeo, a French private equity firm, led a $100m Series C round in Cognigy, a provider of AI-first customer service automation, with participation from Insight Partners, DTCP and DN Capital. “Delightful customer service is a top priority for enterprises and is one of the pain points pervading every industry that technology has not been able to solve successfully to date. Cognigy’s enterprise-grade orchestration layer for AI Agents works alongside human agents to deliver a highly effective, personalized service on any channel," Raluca Ragab, Eurazeo Managing Director, Head of UK and DACH.