Marlin-backed Puzzel to acquire Capturi from Vækstpartner Kapital and EIFO.

Marlin-backed Puzzel, a provider of cloud-based contact centre solutions, agreed to acquire Capturi, a cutting-edge conversational analytics platform specialising in AI-driven insights for customer interactions, from Vækstpartner Kapital, a private equity fund, and Export and Investment Fund of Denmark, a Denmark's investment fund. Financial terms were not disclosed. "We are thrilled to join forces with a leader in the European contact centre industry. Together, we will unlock the full potential of AI-powered conversational analytics, empowering businesses to deliver even more personalised and efficient customer experiences. This partnership allows us to scale our innovations even further, and deliver value creating solutions to a broader audience, helping them to understand and meet their customers’ needs even better," Tue Martin Berg, Capturi CEO.