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Synopsis
LeadDesk, a provider of cloud-based contact centre softwar, completed the acqusition of Zisson, a provider of cloud-based contact center software, for €10mln. “We are thrilled to welcome Zisson to the LeadDesk family, marking an important milestone in strengthening our market position and profitability in the Nordic home market. This acquisition not only reinforces our position as one of the leading CCaaS providers in the Nordic market but also elevates Norway to become our largest market, surpassing Finland. With Zisson on board, we have a solid foundation in the Nordics. This will enable us to pursue further expansion and investment opportunities across Continental Europe, where generative AI is expected to accelerate market consolidation further. Furthermore, I’m excited to welcome Verdane as a new minority owner," Nokso-Koivisto, LeadDesk CEO.
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