CallMiner completed the acquisition of VOCALLS.

CallMiner, a speech and interaction analytics software developer, completed the acquisition of VOCALLS, a voice-first conversational AI and automation platform. Financial terms were not disclosed. “We founded VOCALLS to pioneer voice-first contact center and CX automation. This is one of the many things that makes the combination of CallMiner and VOCALLS so innovative. Together, we’re poised to create a unique offering that empowers modern enterprises to seamlessly embrace automation, informed by what is actually happening in their contact centers. We’re excited to join CallMiner and get to work on executing our joint vision for the future of CX and customer service – centered around combining the expertise of CallMiner’s analytics and VOCALL’s automation technology,” Artem Markevich, VOCALLS CEO and Founder.