Norwest led a $30m Series B round in Kustomer.

Norwest, a global venture and growth equity investment firm, led a $30m Series B round in Kustomer, first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. “Delivering an incredible customer experience across every channel has never been more important. AI alone isn’t enough. It has to reach customers and be embedded into the daily workflows of CX teams. That’s what sets Kustomer apart. We’ve shaped our platform from the ground up to operationalize AI with real-time data and deep context, so teams can delight customers and drive real outcomes. With Norwest’s partnership, we’re doubling down on our AI-native platform and scaling to meet global enterprise demand,” Brad Birnbaum, Kustomer Co-Founder and CEO.