ABAI to acquire the traditional services subsidiary of Atento.

ABAI, a Spanish-headquartered international group specializing in customer relationship services and digital transformation solutions, agreed to acquire the traditional services subsidiary, part of Atento, a provider of customer experience management and business process outsourcing services. Financial terms were not disclosed. “The transaction strengthens our position to respond to the demands of a dynamic and highly competitive market, while maintaining our focus on providing value to our customers. This strategic transition will allow Atento to continue to lead the digital transformation of CX, with a clear focus on technological solutions based on Artificial Intelligence and advanced analytics," Dimitrius Oliveira, Atento CEO.