Private equity firm Hellman & Friedman invested $900m in Genesys, the market leader in omnichannel customer experience and contact center solutions. “We have rapidly expanded our product portfolio, with a focus on Omnichannel Customer Experience, Employee Engagement, Business Optimization, and Cloud,” said Paul Segre, CEO of Genesys. “Permira has been a tremendous partner over the past four years, and Hellman & Friedman’s investment in Genesys is further validation of both our strategy and execution. This investment will help accelerate our growth.”