Zoom Video Communications, an American communications technology company headquartered in San Jose, agreed to acquire Five9, a provider of the intelligent cloud contact center, for $14.7bn. "Businesses spend significant resources annually on their contact centers, but still struggle to deliver a seamless experience for their customers. It has always been Five9’s mission to make it easy for businesses to fix that problem and engage with their customers in a more meaningful and efficient way. Joining forces with Zoom will provide Five9’s business customers access to best-of-breed solutions, particularly Zoom Phone, that will enable them to realize more value and deliver real results for their business. This, combined with Zoom’s ‘ease-of use’ philosophy and broad communication portfolio, will truly enable customers to engage via their preferred channel of choice," Rowan Trollope, Five9 CEO. On October 1, 2021, Five9 shareholders voted down the sale to Zoom.